Topics Covered

SRE is becoming the new ITSM - but is it really that simple? SREs' remit is broader than ever and the complexities of their domain have never been higher. What started as keeping production systems running is fast becoming the protector of the customer experience. In today’s world, that makes the SRE position a key strategic enabler of the overall success of the business.

As an SRE, quality and reliability have always been job one. But the insights now available provide an unparalleled view of the efficiency of the software delivery process. They boost the development process and provide visibility into bottlenecks and issues with work distribution (tech debt, rework, etc). Customer satisfaction is now in the hands of the SRE and efficiency is only half the battle. Are customers receiving the value that was intended? Or, more importantly, the value that they expect?


In this webinar you will learn: 


  • How ITSM is evolving and becoming an important strategic ingredient to the value delivered
  • How valuable insights from SREs post-production can significantly enhance the flow of value through the value stream
  • How additional insight into the customer experience can be the missing piece in understanding the effectiveness of your software delivery factory."



Helen_Beal-2 Helen Beal Chief Ambassador, DevOps Institute

Helen Beal is a DevOps and Ways of Working coach, Chief Ambassador at DevOps Institute, and ambassador for the Continuous Delivery Foundation. She is the Chair of the Value Stream Management Consortium and provides strategic advisory services. She hosts the Day-to-Day DevOps webinar series for BrightTalk, speaks regularly on DevOps topics, and is a DevOps editor for InfoQ. She regularly appears in TechBeacon’s DevOps Top100 lists and was recognized as the Top DevOps Evangelist 2020 in the DevOps Dozen awards.

Bob Davis-1 Bob Davis Chief Marketing Officer - Plutora

Bob brings to Plutora more than 30 years of engineering, marketing and sales management experience with high technology organizations from emerging start-ups to global 500 corporations. Before joining Plutora, Bob was the Chief Marketing Officer at Atlantis Computing, a provider of Software Defined and Hyper Converged solutions for enterprise customers. He has propelled company growth at data storage and IT management companies including Kaseya (co-founder, acquired by Insight Venture Partners), Sentilla, CA, Netreon (acquired by CA), Novell and Intel.